Frequently Asked Questions
What are the voucher values and how can they be used?
Vouchers will be available in the denominations of $50 or $100 and can be used only on participating accommodation providers. $50 is for accommodation providers located in South Australian regions and Adelaide suburbs. $100 is for accommodation providers located in the CBD and North Adelaide (within the postcode of 5000 or 5006).
How will I know if I’m successful in the ballot?
All persons entering the ballot will be notified if they have been successful or not via text message and email on 2 June 2021.
What types of accommodation will be included?
There are approximately 250 participating accommodation providers covering all South Australia regions. Hotels, glamping tents, cabins and holiday parks are just a few examples of the types of accommodation available.
I have a Great State Experience voucher, can this be applied to an accommodation booking?
No, the unique identifiers will be completely different and are not interchangeable.
Are tours and hosted experiences in this round?
No. The previous round was dedicated to tours and hosted experiences. This round is purely focussed on accommodation.
Can I change my voucher type after it’s been allocated?
No. Vouchers are allocated as per the Terms and Conditions and cannot be changed once allocated.
When can I start using my Great State Voucher?
If you are successful in the ballot, you will be able to book your stay from Wednesday 2 June until 11:59pm ACST on Wednesday 30 June 2021. The travel period runs from 2 June to 31 August 2021 inclusive (excluding Saturday nights).
Why are Saturday night stays not allowed?
Data and feedback from industry shows that Saturday night bookings are healthy (and popular among the predominantly intrastate market) and it is mid-week, particularly Sunday to Thursday nights which need stimulus.
Saturday nights can be booked within a multi-night booking, where the voucher is applicable to an adjacent Friday or Sunday night, and therefore, the full standard rate is applied to the Saturday night stay.
What if there is no availability for my desired date?
The availability is constantly being updated, so please check back later or call the accommodation provider direct who can help with availability.
When is the Great State Voucher discount applied?
Prices displayed are for single nights with the voucher value automatically applied, unless otherwise stated. Some accommodation providers have provided additional discount on top of the voucher value. Any remaining balance will need to be paid – and this goes direct to the accommodation provider. The accommodation provider later claims the voucher subsidy from the SATC.
What happens if South Australia or any particular region goes into lockdown?
The South Australian Tourism Commission consistently monitors travel and border restrictions, and any changes to these either in South Australia or elsewhere in Australia, will be carefully reviewed to assess impact on the campaign. In these instances, the SATC will ultimately be guided by the advice of SA Health and SA Police.
Round One of the vouchers was disrupted by the ‘circuit breaker’ in South Australia. The SATC worked with industry to extend the booking period for those consumers whose bookings were affected during the period. The SATC’s intention is to ensure the maximum impact of the stimulus is felt across the visitor economy, while also ensuring the safety of the community.
Who do I contact if I need help with a booking?
Please give our Great State Voucher support team a call on 08 7081 9181